How bb.q Chicken Doubled Response Rates and Saved 300+ Hours a Month with AI-Powered Review Management

One platform. 7,500 interactions. 2.5× better customer response—at scale.

Locations: 250+ (USA), 3,000+ (Worldwide)
Momos Partner Since: 2023
Integrations: Food Delivery Platforms + Online Reviews + Website/Support

300+

hours saved per month

2.5x

customer response rate

7,500+

monthly interactions consolidated

The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.

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Leah Park
LSM Manager

Key Results with Momos

7,500+ customer interactions managed monthly in one dashboard

2.5× faster customer replies

91% review response rate – up from 38%

300+ hours saved monthly

Automated replies removed the manual burden

Background

Founded in 1995, bb.q Chicken (Best of the Best Quality) is a South Korean fried chicken franchise known for its bold flavors and signature crispiness. With 3,000+ locations globally and 250+ across the U.S., it brings Korean-style fried chicken to customers around the world—now with smarter customer engagement to match.

The Challenge

As bb.q Chicken rapidly expanded across the U.S., customer reviews exploded across Google, Yelp, delivery apps, and social media.

But the internal systems weren’t keeping up. Without a unified approach to customer experience, bb.q risked falling behind on engagement—and missing revenue-driving moments.

Manual workflows

Meant reviews were often missed or delayed

No centralized visibility

Across 250+ locations

Team inefficiency

Led to inconsistent response rates and lost feedback loops

The Solution

In 2023, bb.q Chicken partnered with Momos AI Customer Copilot to centralize customer engagement, automate review management, and give every store the ability to act in real time.

Automate Respond Faster, Save Time

300+ hours saved per month – AI handled thousands of interactions
100% inbox clearance – reviews responded to daily
Auto-categorization – feedback instantly sorted by sentiment and urgency

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Improve Insights That Drive Action

7,500+ interactions consolidated across review platforms, per month
91% response rate – up from 38%, improving guest satisfaction and online reputation
Data at every location – teams gained visibility into service quality and customer trends

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